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Commitment

Ground’s promise for customer service

01We provide the service that customer requests despite any position or perspective.

02We provide only the perfect product and best service.

03We respect and consider customers under any circumstance.

04We provide 100% perfect lightning disaster solution to customers.

05We keep our promises to the customer unconditionally.

06Any products that customers are not satisfied with will be refunded, exchanged, or recalled immediately.

07Customer complaints are solved satisfactorily within 24 hours.

08We make perfect products that do not require A/S and PL insurance.

09We participate in ESG (Environmental, Social, Governance) management and social contribution activities.

10We handle customer complaints promptly and accurately according to the service guideline 365 days a year.

January 1, 2016Ground Inc.