Service guidelines during A/S and at the site

• 01

  Take responsibility for the A/S and damage, and sincerely try to solve the problem.

• 02

  Do not speak or act in the way that may be mistaken as avoiding responsibility.

• 03

  Handle the damage recovery promptly and perfectly regardless of the responsibility.

• 04

  Prioritize in avoiding disadvantage to the customer when recovering the damage.

• 05

  Do not speak about A/S, cause of damage, or responsibility until the facts are confirmed.

• 06

  Prioritize in recovery of the damage, rather than preserving the site to determine the cause.

  Record the staff’s statement thoroughly after arriving at the A/S and site of damage, and take sufficient photos of the damages, so they can be used for cause analysis and countermeasures and prevent recurrence.